This release note provides an overview of the new integrations we added to Ticketing & Messaging and Live Chat.

LINE Channel Integration   

LINE is an instant communications application on electronic and mobile devices. LINE users can exchange messages using texts, images, video, and audio. They can also conduct free VoIP conversations and video conferences.

To learn more about integrating the LINE channel, see this article.

Before integrating the LINE channel with Comm100, you need to set up a LINE Official account. You will need Channel ID, Channel secrets, and Channel access code (long-lived) from the LINE Developers Console.

To learn more on finding the LINE channel-related information, see this article.

Telegram Channel Integration 

Telegram is a messaging application, which can be used across web, desktop, and mobile platforms. Telegram users can exchange messages using texts, images, video, audio, files, and more. It also supports end-to-end encryption of voice and video calls for its users.

To learn more about integrating the Telegram channel, see this article.

Before integrating the Telegram channel with Comm100, you need to set up a Telegram account. You would need a Bot token from the Telegram account.

To learn more on finding the Bot token, see this article.

Shopify Integration   

Comm100's integration with Shopify allows you to add your Comm100 Live Chat app into your Shopify store. It takes a few clicks to get live chat up and running on your Shopify store, so you'll be chatting with your customers in no time.

After the integration, you will see your Shopify store customers' data within Comm100 Agent Console. Specifically, you'll have quick access to their information and order history, live information of their Shopify carts, and receive real-time notifications when a customer's cart is updated with new or removed items.

To learn more about integrating Shopify, see this article.