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2021
5
Release Update (Dec 9, 2021) | Chatbot Integration
This release note gives you an overview of the latest integrations available on the Comm100 Chatbot. These integrations will help you:Use the Comm100 Chatbot on your zendesk chat.Deploy IBM’s Watson Assistant with Comm100 and use it across all Comm100 c...
Release Update (Oct 26, 2021) | Bot Enhancements
This release note gives you an overview of the new features and enhancements on Comm100’s Chatbot, Task Bot, and Agent Assist. The new feature and enhancements will help you understand the new actions, languages, file formats, and changes around preview...
Release Update (Sept 16, 2021) | Chatbot Enhancements
This release note gives you an overview of the new features and enhancements on our Chatbot, which will help you understand and personalize your bot interactions more effectively.Conditional LogicConditions are a step that can be used within a chatbot a...
Release Update (Nov 9, 2021) | Reporting & Agent Console Enhancements
This release note gives you an overview of the latest enhancements in the Comm100 Reporting. Missed and Refused ChatsCurrently, if chats transferred from Chatbot to Agent are missed or refused by the agent, they are considered as normal chats. So, if a...
Release Update (Sept 29, 2021) | Integrations
This release note provides an overview of the new integrations we added to Ticketing Messaging and Live Chat.LINE Channel Integration LINE is an instant communications application on electronic and mobile devices. LINE users can exchange messages using...
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