The Comm100 Task Bot also offers a set of Actions that you can use while building your Task Bot. You can use the Task Bot Actions from the Bot builder area.
The following table lists the Task Bot Actions.
Actions | Description |
Send Content | |
Send a message | This action allows you to send a message to the visitor. |
Send an image | This action allows you to send the visitor an image file or URL. |
Send a video | This action allows you to send the URL of a video to the visitor. |
Send a menu | This action allows you to send a list of menu options for visitors to choose. Each menu option leads to a further Task Bot Action. The menu options remain in the chat window after visitors choose an option. |
Send quick reply options | This action allows you to send up to ten quick reply options to the visitor. Each quick reply option leads to a further Task Bot Action. The quick reply options disappear from the chat window after visitors choose an option. |
Collect Info | |
Collect name | This action allows you to collect the name of the customer. This data is saved to the variable "Name." |
Collect email | This action allows you to collect the email address of the visitor. This data is saved to the variable "Email." |
Collect phone number | This action allows you to collect the phone number of the visitor. This data is saved to the variable "PhoneNumber." |
Collect company name | This action allows you to collect the company name of the visitor. This data is saved to the variable "CompanyName." |
Collect comment | This action allows you to collect comments from the visitor. This data is saved to the variable "Comment." |
Collect variable data | This action allows you to collect custom information from the visitor and save it to a variable—for example, Username. You can create any variable. The variable value will only exist when the current task bot is alive in a chat. |
Collect location | This action allows you to collect the location of the visitor. The collected location data can only be used in webhook. |
Collect feedback | This action allows you to collect the visitor's feedback about the Task Bot. For example, whether the visitor is satisfied with the Taskbot, or if the visitor's problem gets resolved. |
Flow Operations | |
Transfer chat | This action allows you to transfer the chat to a specific agent, department, or transfer the chat based on the Campaign's routing rules. |
Go to task bot | This action allows you to transfer to another Task Bot when a present Task Bot is finished. |
Advanced | |
Set value | This action allows you to set values for Bot Variables, Custom Variables and Pre-chat Fields. |
Send an email | This action allows you to send an email to the visitor for better case follow-up or tracking, send an email to your team for records based on the scenario, send an email to visitors to collect feedback on the service you provided, and so forth. |
Trigger a webhook | This action allows you to send and receive data to an external server or third-party services like Salesforce, Zendesk, Zapier, and so on, using Webhook. |
Show SSO login button | This action allows the visitor to log in via SSO. You can set a login button for visitors to log in and configure different branches for a successful and failed login. |
Book a meeting via Calendly | This action allows you to book meetings through Calendly. |
Book a meeting via Microsoft Bookings | This action allows you to book meetings through Microsoft Bookings. |
Voice bots are chatbots operating in voice channels. They can understand speech and talk with people like a human agent.
The following table lists the Voice Bot Actions.
Actions | Description |
Send Content | |
Play message | This action allows the voice bot to play the text message to the caller. |
Play audio | This action allows the voice bot to play an audio file to the caller. The maximum file size is 10MB.
|
IVR menu | The interactive Voice Response (IVR) Menu allows the voice bot to send a series of options to the caller. Callers can choose an option by pressing a key or speaking specific text. You can use this action to route callers to a dedicated workflow. |
| Send SMS | This action allows the voice bot to send SMS messages to the caller. You can input up to 1,600 characters in one Send SMS action. One text message supports a maximum of 160 characters. If your input exceeds the limit, it will be divided into multiple text messages. |
Collect Info | |
Collect DTMF digits | This action allows the voice bot to collect numeric value such as order number from callers and save it to a variable. You can define the number of input digits and the termination key. |
Collect speech response | This action allows the voice bot to collect callers’ speech response and convert it to text and save it to a variable. |
| Collect name | This action allows you to collect the name of the caller. This data is saved to the variable "Name." |
| Collect company name | This action allows you to collect the company name of the caller. This data is saved to the variable "CompanyName." |
Call recording | |
| Start recording | The action allows the voice bot to start recording the phone call. |
Pause recording | The action allows the voice bot to pause recording the phone call. |
Resume recording | The action allows the voice bot to resume recording the phone call. |
| Stop recording | The action allows the voice bot to stop recording the phone call. |
Flow Operations | |
Conditions | This action allows the voice bot to give different responses based on a set of rules. To learn more about the condition action, see this article. |
Go to Intent | This action allows the voice bot to perform the action flow of another intent. |
Transfer call | This action allows the voice bot to transfer the call to a specified phone number or a SIP URI. |
End call | This action allows the voice bot to end the call. |
Advanced | |
| Set value | This action allows you to set values for variables. |
| Clear value | This action allows you to clear the value of variables. |
Trigger a webhook | This action allows you to send and receive data to an external server or third-party services using Webhook. To learn more about using Webhook, see this article. |
| Change language | This action allows the voice bot to speak in the language chosen by the caller. This action is helpful when the call speaks in a different language from the voice bot. |