Comm100's Knowledge Base system allows you to create multiple knowledge bases. Each knowledge base is entirely separate from the others. Setting up multiple knowledge bases is especially helpful, for example, when you are supporting various products. Having all articles in the same knowledge base can be confusing and overwhelming for customers using only one product.

Create Multiple Knowledge Bases

To create multiple knowledge bases, follow these steps:

1. Log into your Comm100 account.
2. From the left navigation menu, go to Knowledge Base > Knowledge Bases.
3. Click the Knowledge Base drop-down list and navigate to the Manage knowledge bases area.
4. Click Manage.
   
   The Knowledge Bases drawer appears.
5. Click New Knowledge Base.
   
6. Continue to customize the settings, build a repository of articles, integrate it to a live chat campaign, and so forth.

Each Knowledge Base Is Separate

Knowledge Bases are kept separately. Each knowledge base has its own:

• Status: Open or Closed
• Visibility: Public or Private
• Feedback: Helpful or Not Helpful
• Home page, categories, articles, tags, images, and custom pages
• Integrated live chat campaigns

Great Ways to Use Multiple Knowledge Bases

• Provide an internal knowledge base for your employees and a public one for your customers
• Separate knowledge base articles between products, departments, branches, and so forth
• Tailor each knowledge base to different customer bases
• Provide knowledge bases in different languages