An entity represents the prediction for a word or phrase inside a visitor’s question or commands that you want it extracted. The data can be a name, product name, date, or any group of words. By comparison, the intent represents the prediction of the entire visitor input.

Comm100 provides some common Prebuilt Entities such as temperature, ordinal, email, and phone number. You can also import your own Entities. On the Import Entities page, you can download and check the sample file before importing Entities.

The file includes the field Entity Name, Keywords, and Synonyms.

The following are the requirements to import file:

• Supported Format: XLS, XLSX, and CSV
• Maximum file size: 100 KB per file.
• Maximum Entities: Maximum 50 in a single file, the total number of entities should not exceed 250.
• Synonyms: A comma-separated multiple Synonyms. The synonym of a keyword will be recognized the same as the keyword itself when the chatbot processes a match.

Chat with us if you need any further assistance.