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Classic Chatbot
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A question or intent can be expressed using different sets of words that are easy for a human mind to understand but not for a Chatbot. Then, here comes the need for the Chatbot to learn the different questions or set of words representing an intent.Cha...
You can use our in-house Bot engine or your Third-party Bot to create a Comm100 chatbot. This article walks you through the steps to create a chatbot using Comm100 in-house engine. When creating a Chatbot, you need to define the basic settings including...
Smart triggers are the instructions for the chatbot to perform certain actions based on pre-defined conditions. It lets you define certain rules to have specific actions automatically. For example, you can instruct the chatbot to automatically forward t...
Comm100 now supports the integration of its Chatbot with third-party Live Chat channels like Zendesk. This integration will allow you to provide faster and better services to your visitors. The integration can come in handy in the following scenarios:If...
Intents stand for the intentions of a website visitor. It represents the visitor’s purpose, like "Booking a ticket," "Paying a fee," or "Finding a news article."Intents are contained in the questions that visitors ask to chatbots. For example, in the qu...
The Event Messages allow you to define how your Chatbot interact with the visitor under certain circumstances. For example, when a new chat starts or when the Chatbot cannot provide a high confidence answer, the Chatbot can respond with predefined messa...
Comm100’s classic Chatbot is a virtual agent that can answer your visitor's questions. It can also perform tasks like booking a ticket, qualifying leads, and so forth. It works like a human agent to help visitors and find solutions to their questions. C...
Comm100 Chatbot provides you with a set of actions connected in a guided workflow. These actions allow your bot to send content, collect information and perform some advanced actions while communicating with your visitor. You can use these actions from ...
Conditions are a step, which can be used within a chatbot answer flow that changes the path a visitor will take based on information about them. In Comm100, you can add Conditions via the Conditions card in the Intents-Answers and Event Messages flow bu...
For Chatbots using Custom Answers, you need to build the action flow for the Chatbot to send when receiving specific questions. The chatbot’s effectiveness depends on the intent library you set up for it.After deciding the Intents tailored to your indus...
The new Question Grouping option in Comm100’s Learning feature of Chatbot allows you to group questions with similar meanings. Similar visitor questions can be grouped using the grouping algorithm.You can group questions using any of the three grouping ...
Comm100’s Chatbot allows your customers to interact with a Chatbot to receive information about products or services quickly and efficiently.However, you may need to extend the capabilities of our Chatbot by connecting it to your own database for more p...
Comm100 classic chatbot provides the Sentiment Analysis feature. During a conversation, the chatbot can analyze the visitor's sentiment in real-time, allowing you to better understand your visitor's needs and pivot the conversation accordingly. Chatbot ...
Chatbot sensitivity refers to the Chatbot’s capacity to provide matching answers to the visitor questions during the live chat. The Chatbot’s sensitivity is determined and set using a score range of 0 to 100 where 100 represents an absolute match, and 0...
Entities are pieces of information that provide more context to an intent. They might be times, dates,locations, people, or other pieces of information that adjust the intent to avisitor’s specific needs.Adding entitiesto intentshelps the chatbotidentif...
Entities are pieces of information that provide more context to an intent. They might be times, dates, locations, people, or other pieces of information that adjust the intent to a visitor's specific needs.  Adding entities to intents helps the Chatbot ...
Comm100 Chatbot now supports over 30 different languages. These include Cantonese, Simplified Chinese, Traditional Chinese, Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spa...
Comm100 chatbot supports Auto Translation based on Google Translation integration. Auto Translation enables your bot to chat with visitors using any language.When Auto Translation is enabled, the chatbot detects the visitor’s language and translates the...
When a visitor visits your page and asks a question to the Chatbot, a conversation begins. Your Chatbot greets the visitor and helps them with their questions. Use quick replies and create flows to let the Chatbot guide your visitors to specific intent....
IntroductionComm100 classic chatbot supports Generative answers and Custom Answers as answer sources. Generative answers refer to responses generated through deep learning and analysis of the extensive information sources you provide using Large Languag...
The Comm100 Bot-to-Bot Transfer allows you to transfer chats from one Chatbot to another Chatbot or Task Bot to another Chatbot. When a chat is transferred from one Bot to another Bot, the first Bot leaves the chat as one chat can be handled by one Bot ...
Intents are the purposes or goals that a user wants to use a chatbot for, such as booking a flight, paying a bill, or finding a news article. To help you quickly create your own chatbot questions base, you can import your own prepared Questions and Answ...
A Chatbot answer allows you to insert a clickable URL for your visitor to check more information.A URL may include further instruction steps, a downloadable link to some files, or another page where your visitor can carry on with the self-service, and s...
Comm100allowsyou toexportandimportthe Chatbot along with its configured Settings, Intents, Entities,andQuick Replies. Benefits of exporting and importing the ChatbotThe prime benefitsto export and importthe Chatbot are: Back-Up: Youcan takeback up of ex...
An entity represents the prediction for a word or phrase inside a visitor’s question or commands that you want it extracted. The data can be a name, product name, date, or any group of words. By comparison, the intent represents the prediction of the en...
The fundamental advantage of Chatbot's Historyfeatureis to facilitate your control over your Chatbot.Comm100stores all the Chatbot Chats and Tickets in itsdatabase. You can see thechats in the History section of the Control Panel andtickets in the Ticke...
The simulatorandtheLive Chatpreviewfacilitatethetestingof Intents, Messages, and in checking thematchingscores. Testingis essential as it finds outflaws sothatyou canfixthembefore it is visible to your visitors.TestingtheChatbot in thesimulatorYou can t...
Comm100 Chatbot allows you to ask the visitors to share their location to achieved more personalized responses. Based on your business requirements, your customer is required to send their location before Chatbot returns with the best matching reply.Whi...
A concierge bot is an artificial intelligence (AI)-based conversational interface where your visitors are correctly routed against the inquiries before a human agent is needed. As a result, you can engage with your visitors round the clock without keepi...
Canvas, a widely used learning management system, serves as a centralized platform for educators and institutions to efficiently manage various facets of the academic experience. This includes overseeing students' enrollments, distributing announcements...
Comm100 Chatbot’s Achieve a Goal action allows you to track the number of times that a specific action has been reached within the answer flow. Having a Goal action after certain actions helps you to easily track if the user has gone through a specific ...
For a classic Chatbot, if both Generative Answers and Custom Answers are enabled, you can use the Ask AI a question action when editing the Chatbot’s answer flow. Generative answers are generated by the Chatbot through deep learning and analysis of the ...
Comm100 Chatbot’s Visitor Question Suggestion feature is designed to facilitate Live Chat communications between you and your customers. When chatting with a visitor, the Chatbot predicts visitors’ queries and offers suggestions as visitors type, allowi...
Comm100 AI Automation offers a wide range of automation features by leveraging AI and generative AI features. In Comm100, we use AI Replies to track the usage of AI Automation features.
AI Agent, AI Copilot, and AI Insights subscriptions all come with...