Comm100 Agent Console allows your agents to monitor visitors on your website in real-time, as well as chat with your visitors and collaborate with other agents. You can use our Web App Agent Console or our Desktop App Agent Console or both when using Comm100 Live Chat.

Comm100 Live Chat Web App

The Web App Agent Console allows you to use your preferred Web browser to chat with your website visitors instantly. You can easily log in to the web agent console to engage with your website visitors using all major browsers, including Internet Explorer, Microsoft Edge, Google Chrome, Firefox, and Safari.

Our Web App Agent Console has been created with HTML 5, which offers the best compatibility across multiple devices and platforms.

Comm100 Live Chat Desktop App

Our Desktop App Agent Console runs on both Windows (Windows 7 or later) and (macOS macOS10.6 or later). Like other applications on your computer, the Desktop App has a separate taskbar icon for chat, allowing your agents to switch to live chat from other applications more efficiently.

The desktop app has all the features of the web app, and includes a few more options:

• Start Agent Console as your machine starts up
• Auto away: Automatically switch to Away status after a specified period of no mouse or keyboard input
• Auto Logout: Automatically log out after a specified period of no mouse or keyboard input  

Additionally, our desktop app offers an option for you to pop out the Visitor tab in a new window. This means that while chatting with your visitors, you can monitor website visitors at the same time without having to go back and forth between the Visitors and My Chats tab.

Apart from the Web App Agent Console and Desktop App Agent Console, we also offer access to the Agent Console through Mobile Apps for iPhone, iPad, and Android devices. The mobile apps offer basic monitoring and chatting features for you to instantly engage with your customers while on the go. To get a full picture of our agent console apps, click here.