Where Can I See a Report of Visitors’ Average Waiting Time

Visitors’ Average Waiting Time is the average time visitors have waited before agents accept their chat requests. With Comm100 Live Chat, you can view visitors’ average waiting time of the whole company, a specific department, or a certain agent.

Step by Step Instructions

  1. Log in to your Comm100 account.
  2. From the left navigation menu, go to Reporting > Live Chat > Wait Time. kb-avt-01.png
  3. You will find the Avg. Wait Time metric here. You can adjust the Time Range filter, and view the report By Time or By Department.kb-avt-02.png