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IntroductionOptimizing the performance of your Live Chat, Bot, Queue, Ticketing Messaging Channels begins through understanding the quality of your current service. Questions you might want to answer include:Is your live chat team properly staffed?Why ...
Introduction to Custom ReportComm100 provides robust reports for Live Chat, Ticketing Messaging, Bot, and Global features with key metrics mirroring product usage and agent performance. The Custom Report option allows you to create reports using the me...
The Agent Performance Report provides data regarding agents’ overall performance in terms of chat time and wait time within a specific time period. Detailed metrics include Avg. Chat Time, Avg. Wait Time, Chats, Total Chat Time, Last Message Sent by Age...
Visitors’ Average Waiting Time is the average time visitors have waited before agents accept their chat requests. With Comm100 Live Chat, you can view visitors’ average waiting time of the whole company, a specific department, or a certain agent. Step b...
Yes, you can view the visit counts and chat counts on your website.Visits andChats Metrics provides the visit and chat counts on your website. You can locate it under theChat Volume report.Step by Step InstructionsLog in to the Comm100 control panel.Nav...
Yes, you can export Comm100 Reports.Note:The feature of exporting reports is available in Comm100 Live Chat Business. If you are using the Comm100 Live Chat Team edition, please upgrade your Live Chat to the Business edition to get the Exporting Reports...
In Custom Report, data of each Comm100 product is organized into multiple datasets. Each dataset contains a subset of metrics and attributes that can be used to build reports.This article introduces all the metrics and attributes available for Live Chat...
In Custom Report, data of each Comm100 product is organized into multiple datasets. Each dataset contains a subset of metrics and attributes that can be used to build reports.This article introduces all the metrics and attributes for agents and features...
In Custom Report, data of each Comm100 product is organized into multiple datasets. Each dataset contains a subset of metrics and attributes that can be used to build reports.This article introduces all the metrics and attributes available for Ticketing...
In Custom Report, data of each Comm100 product is organized into multiple datasets. Each dataset contains a subset of metrics and attributes that can be used to build reports.This article introduces all the metrics and attributes available for Bot datas...
Comm100 Custom Report allows you to define personalized reports with metrics and attributes that matter to you most. With your custom report in place, you can set a schedule to send the report to your agents automatically.With a reporting schedule prope...