Self-Exclusion
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How to Initiate a Self-Exclusion
To activate a self-exclusion, make sure you are logged into your account. Next, go to Account Settings Deactivate Account. You can then select the time period for which you wish to self-exclude, and press save.Once save has been pressed, you will be lo...
Open Bets During a Self-Exclusion
If you have open or unsettled bets when you activate a self-exclusion, what will happen to them depends on the specifics of the bet itself. Futures BetsAll futures bets will be voided/refunded to your BetHaven cash balance no matter what. If you then wi...
What is a Self-Exclusion
Self-exclusion is a BetHaven feature allowing you to block access to your account for a specified amount of time, or permanently. The time periods for which a self-exclusion can be activated are six months, one year, five years or permanently.If you eve...
Ending a Self-Exclusion
Self-exclusions do not reverse themselves, even after their prescribed end date.In order to end your exclusion, you will be required to reach out to BetHaven Customer Support at support@BetHaven.com with the following information;Full nameDate of birth ...
Withdrawing Funds After a Self-Exclusion
Despite being unable to login to your BetHaven account while self-excluded, BetHaven will always return funds to players unable to request a withdraw themselves through their account. If after activating a self-exclusion you realize you still had funds ...