Agent Management
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How to Manage Agent Permissions When a Comm100 agent is created, you can manage agent permissions by editing agents individually or by granting role permissions. An agent has both the permissions that are granted individually and the permissions of all...
How to Set Up Agent Roles Roles allow you to manage permissions for large groups of agents more efficiently. You can grant permissions to a group of agents by giving them a role instead of granting agent permissions individually. In the Comm100 system...
How to Edit Agents' Information You can change agents' email, name, and other information after creating them. The agent's display name which is shown to the visitors can also be edited. To edit agents' information, you need to be the site Administrato...