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IntroductionOptimizing the performance of your Live Chat, Chatbot, Ticketing Messaging Channels begins through understanding the quality of your current service. Questions you might want to answer include:Is your live chat team properly staffed?Why are...
Introduction to Custom ReportComm100 provides robust reports for Live Chat, Ticketing Messaging, Bot, and Global features with key metrics mirroring product usage and agent performance. The Custom Report option allows you to create reports using the me...
All your chat conversations are stored in our database. You can check all the records or search for a particular chat record on your Comm100 account control panel.Video description here.Step by Step InstructionsLogin to your Comm100 control panel.From t...
Comm100 Live Chat stores information about all contact history in our database. You can query for a particular contact in your account. There are two ways you can view the contact history of a visitor: viewing the contact history in Agent Console andvie...
The Agent Performance Report provides data regarding agents’ overall performance in terms of chat time and wait time within a specific time period. Detailed metrics include Avg. Chat Time, Avg. Wait Time, Chats, Total Chat Time, Last Message Sent by Age...
Yes. All visitors’ contact histories are available for you.Contact History is the record of navigation,offline message, and chat history of a certain visitor. The contact history of a visitor is recorded and stored on the Comm100 server. You can view a ...
Yes, you can view the visit counts and chat counts on your website.Visits andChats Metrics provides the visit and chat counts on your website. You can locate it under theChat Volume report.Step by Step InstructionsLog in to the Comm100 control panel.Nav...
Visitors’ Average Waiting Time is the average time visitors have waited before agents accept their chat requests. With Comm100 Live Chat, you can view visitors’ average waiting time of the whole company, a specific department, or a certain agent. Step b...
Yes, you can export Comm100 Reports.Note:The feature of exporting reports is available in Comm100 Live Chat Business. If you are using the Comm100 Live Chat Team edition, please upgrade your Live Chat to the Business edition to get the Exporting Reports...
With Comm100 Live Chat, your visitors can leave an offline message with attachment file(s) in your offline message window.When you receive this offline message in your email, you can see the name of the attachment. You can download the file or get the a...
In Custom Report, data of each Comm100 product is organized into multiple datasets. Each dataset contains a subset of metrics and attributes that can be used to build reports.This article introduces all the metrics and attributes available for Live Chat...
In Custom Report, data of each Comm100 product is organized into multiple datasets. Each dataset contains a subset of metrics and attributes that can be used to build reports.This article introduces all the metrics and attributes for agents and features...
In Custom Report, data of each Comm100 product is organized into multiple datasets. Each dataset contains a subset of metrics and attributes that can be used to build reports.This article introduces all the metrics and attributes available for Ticketing...
In Custom Report, data of each Comm100 product is organized into multiple datasets. Each dataset contains a subset of metrics and attributes that can be used to build reports.This article introduces all the metrics and attributes available for Bot datas...