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Every day, your agents type out hundreds of messages to customers in need. What if you could introduce a tool to help save the customer’s day just a little easier?If used effectively, canned messages can help revolutionize your support team’s live chat...
Introduction Compliant with Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, Comm100 Live Chat provides accessibility features and customizations such as video and audio chat, auto-translation, and CSS customization to ensure your service is ...
Introduction
Chat queues are what keep visitors waiting in line to engage with the appropriate agents. Good queues keep agents from being overwhelmed with too many concurrent chats, as well as keep visitors from becoming frustrated and leaving your sit...
NPS (Net Promoter Score) is an industry standard for measuring customer loyalty and tells how likely your customers would recommend your product or services to other people. It helps you understand your customers' referral behavior and is a predictor of...
Your business has diverse product lines spread across multiple brands and websites. Therefore, it becomes challenging for them to manage each brand's support functions and ensure quality-oriented service to their customers.Comm100 allows you to handle a...
Anyone who has ever worked in the customer service industry to any capacity may have dealt with an angry or upset customer yelling or being rude at some point during the conversation.Follow these easy steps below to ensure your Agents can tactfully deal...
Live chat plays a crucial role for businesses as it provides a fast channel for online communications. With the growing adoption of digital platforms worldwide and customers' exposure to online options, it becomes necessary to maintain chat quality to k...
Comm100 Live Chat provides an efficient way for your business to reach out to your prospects and assist your customers. Making the best of Live Chat helps you improve customer satisfaction and strengthen customer relations.This article acquaints you wit...
A personalized chat experience means making your customers feel like they are in a face-to-face meeting rather than talking with a programmed bot. It helps you strengthen your bond with your current and potential customers. Comm100 Live Chat allows you ...