Comm100 AI & Automation offers a wide range of automation features by leveraging AI and generative AI features. In Comm100, we use AI Replies to track the usage of AI & Automation features.
AI Agent, AI Copilot, and AI Insights subscriptions all come with a default number of AI Replies. The AI Reply volume is shared across all AI features on the same site. Every time an AI feature is used, it consumes your AI Replies quota.
This article introduces how classic Chatbot features consume AI Replies.
- The Bot Action metric that was used to track Chatbot usage is deprecated. Your Bot Actions volume has been converted to AI Reply volume. To learn about the details, please contact your account manager.
- To learn more about how AI Reply Usage is consumed for AI Agent, AI Copilot, and AI Insights, see this article.
|
Feature Type |
Description |
Trigger by |
AI Reply Consumed |
|
Chatbot Reply |
Every time the visitor does an interaction (send a message, choose a quick reply, and so on), and the AI Agent responds. |
Triggered automatically when the AI Agent responds to a visitor message. |
1 |
|
Intent Similar Questions Generation |
Every time the system generates Similar Questions for a topic. |
|
1 |