Webhooks enable you to extend the capabilities of Comm100 Ticketing & Messaging. It is a tool to receive notifications from Comm100 when a trigger happens on a ticketing & messaging event. It allows you to register an http:// or https:// URL where the event data can be stored in JSON format.
For example, you can use webhook as trigger action to send the ticket info to a 3rd party system in all channels.
Ticketing & Messaging Events for Webhooks
You can configure webhook as a trigger action for eight different ticketing & messaging events. After Comm100 Ticketing & Messaging webhooks are set up, and a particular event occurs, ticket data is sent to the specified URL.
- When a ticket is created
- When a ticket reply is received
- When an agent replied
- When the assignee of a ticket has changed
- When the status of a ticket has changed
- When a ticket status hasn’t changed for a specific time period
- When a ticket is updated
- When a ticket is moved to recycle bin
To learn more on configuring webhook as trigger action, see this article.