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API & Webhooks
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Introduction to Webhook in Ticketing & Messaging
Webhooks enable you to extend the capabilities of Comm100 Ticketing Messaging. It is a tool to receive notifications from Comm100 when a trigger happens on a ticketing messaging event. It allows you to register an http:// or https:// URL where the eve...
Reference for Webhook Event: When a Ticket is Created
Comm100 Ticketing Messaging Webhooks support both HTTP and HTTPS URLs. You will get the call back with the following properties when the When a Ticket is Created event occurs.The data is in JSON format. Here is the introduction of JSON.Here is an examp...
Reference for Webhook Event: When a Ticket is Moved to Recycle Bin
Comm100 Ticketing Messaging Webhooks support both HTTP and HTTPS URLs. You will get the call back with the following properties when the When a Ticket is Moved to Recycle Bin event occurs.The data is in JSON format. Here is the introduction of JSON.Her...
Reference for Webhook Event: When a Ticket Reply is Received
Comm100 Ticketing Messaging Webhooks support both HTTP and HTTPS URLs. You will get the call back with the following properties when the When a Ticket Reply is Received event occurs.The data is in JSON format. Here is the introduction of JSON.Here is a...
Reference for Webhook Event: When an Agent Replied
Comm100 Ticketing Messaging Webhooks support both HTTP and HTTPS URLs. You will get the call back with the following properties when the When an Agent Replied event occurs.The data is in JSON format. Here is the introduction of JSON.Here is an example ...
Reference for Webhook Event: When the Status of a Ticket has Changed
Comm100 Ticketing Messaging Webhooks support both HTTP and HTTPS URLs. You will get the call back with the following properties when the When the Status of a Ticket has Changed event occurs.The data is in JSON format. Here is the introduction of JSON.H...
Reference for Webhook Event: When a Ticket is Updated
Comm100 Ticketing Messaging Webhooks support both HTTP and HTTPS URLs. You will get the call back with the following properties when the When a Ticket is Updated event occurs.The data is in JSON format. Here is the introduction of JSON.Here is an examp...
Reference for Webhook Event: When a Ticket Status Stays the Same for a Specified Period of Time
Comm100 Ticketing Messaging Webhooks support both HTTP and HTTPS URLs. You will get the call back with the following properties when the When a Ticket Status Stays the Same for a Specified Period of Time event occurs.The data is in JSON format. Here is...
Reference for Webhook: Post Body Request of Content Review and Approval
The Comm100 Ticketing Messaging Webhook supports both HTTP and HTTPS URLs. The purpose of the Webhook is to check the message sent by an agent for compliance. The Webhook sends the message body to an external API, which either approves or rejects this ...
Reference for Webhook Event: When the Assignee of a Ticket has Changed
Comm100 Ticketing Messaging Webhooks support both HTTP and HTTPS URLs. You will get the call back with the following properties when the When the Assignee of a Ticket has Changed event occurs.The data is in JSON format. Here is the introduction of JSON...
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