Comm100 Ticketing & Messaging Webhooks support both HTTP and HTTPS URLs. You will get the call back with the following properties when the When a Ticket Reply is Received event occurs.

The data is in JSON format. Here is the introduction of JSON.

Here is an example of When a Ticket Reply is Received event data.

 
{
  "SiteId": 10001,
  "TriggerId": "0dd2e9fc-faf6-429e-b18c-3cef48ffd397",
  "TriggerName": "Ticket Reply Webhook",
  "ChannelAccountId": "628cda1d-19b2-4c84-9e48-97c3e2d243c5",
  "ChannelId": "Telegram",
  "TicketInfo": {
    "Id": 547,
    "Subject": "hi check again",
    "AssigneeType": 1,
    "AssigneeId": "4df03754-9bc9-43ec-93c3-3ba64ec6c148",
    "DepartmentAssigneeId": "c8c2ff40-c667-47c5-84fa-c8feb90ea4de",
    "ContactOrVisitorType": 3,
    "ContactOrVisitorId": "7e552873-8c38-4d63-8a9b-4784ba557f13",
    "Status": 2,
    "Priority": 3,
    "IsReadByAgent": false,
    "IsReadByContact": false,
    "IfHasDraft": false,
    "MergedToTargetId": 0,
    "CreatedById": "00000000-0000-0000-0000-000000000000",
    "CreatedByType": 7,
    "CreatedTime": "2022-09-09T13:17:42.523Z",
    "LastUpdatedTime": "2022-09-09T14:40:53.883Z",
    "LastRepliedTime": "2022-09-09T14:40:53.59Z",
    "LastRepliedById": "7e552873-8c38-4d63-8a9b-4784ba557f13",
    "LastRepliedByType": 3,
    "LastStatusChangedTime": "2022-09-09T14:40:53.833Z",
    "TotalReplies": 3,
    "ResolvedTime": "1970-01-01T00:00:00Z",
    "ResolvedByType": 0,
    "ResolvedById": "00000000-0000-0000-0000-000000000000",
    "ReopenedTime": "1970-01-01T00:00:00Z",
    "OriginalConversationId": "444353229",
    "ChannelId": "Telegram",
    "ChannelAccountId": "628cda1d-19b2-4c84-9e48-97c3e2d243c5",
    "LastMessageId": "6d8b3cfb-ec30-48c4-9172-6cf53f6a9e6e",
    "LastMessageChannelId": "Telegram",
    "LastMessageChannelAccountId": "628cda1d-19b2-4c84-9e48-97c3e2d243c5",
    "CustomFields": {
      "8086c96675144efaa3140762462a62d8": ""
    },
    "Tags": [],
    "TagIds": [],
    "IsInRecycleBin": false,
    "LastMessage": null,
    "Messages": null,
    "NoteMentions": [],
    "ContactOrVisitor": null,
    "FirstResponseTimeSpan": 4078,
    "ResponseTimeSpan": 4078,
    "ResolvedTimeSpan": 0,
    "ResponseCount": 1,
    "ReplyingAgent": 1
  },
  "ContactInfo": {
    "LastUpdatedTime": "2022-08-17T13:02:25Z",
    "CreateTime": "2022-08-17T13:02:25Z",
    "MergeToContactId": "00000000-0000-0000-0000-000000000000",
    "TimeZone": null,
    "PostalOrZipCode": null,
    "StateOrProvince": null,
    "City": null,
    "MailingAddress": null,
    "ContactIdentities": [
      {
        "Id": "0ba0b696-c2e4-46ba-ae13-d0b27de20430",
        "ContactId": "7e552873-8c38-4d63-8a9b-4784ba557f13",
        "ContactIdentityType": "Telegram",
        "Name": null,
        "Value": "5422878418_1703342905",
        "AvatarUrl": "https://ticketingfile.testing.comm100dev.io/fileservice/v1/files/EFXWh4CN_fTHr4D8TWc7_cH82-gCq8ueVGoH0ytkByOKd45PIDXboR9jsO2yRofBFgCVwQWjgiKsRkB0vEFvGwArwtK6VPo8sce09Vux6MaDZQjuwBB1IP5TbpxpPhOb6JZmMSFHjsOK5gVpV6sDJ2DzrioHUdtu9WPShnA8BZHQ",
        "InfoUrl": "",
        "ScreenName": null,
        "OriginalContactPageUrl": "",
        "IsDeleted": false
      }
    ],
    "Phone": null,
    "Company": null,
    "Title": null,
    "Alias": null,
    "LastName": "",
    "FirstName": "",
    "Description": null,
    "Name": "Anurag Chauhan",
    "Id": "7e552873-8c38-4d63-8a9b-4784ba557f13",
    "Fax": null,
    "IsDeleted": false
  },
  "EventInfo": {
    "eventType": "whenATicketReplyIsReceived",
    "payload": {
      "replyMessageId": "6d8b3cfb-ec30-48c4-9172-6cf53f6a9e6e",
      "replyMessageContent": "did you check it"
    }
  
}