Comm100 Ticketing & Messaging Webhooks support both HTTP and HTTPS URLs. You will get the call back with the following properties when the When a Ticket Status Stays the Same for a Specified Period of Time event occurs.
The data is in JSON format. Here is the introduction of JSON.
Here is an example of When a Ticket Status Stays the Same for a Specified Period of Time event data.
{
"SiteId": 10001,
"TriggerId": "584bd03b-9d82-4a49-ac9b-b24f71507ff5",
"TriggerName": "ticketstatus has not changed for 1 business days",
"ChannelAccountId": "e6d9cdfa-5d89-4ddf-b391-611e439385ea",
"ChannelId": "SecureMessaging",
"TicketInfo": {
"Id": 530,
"Subject": "smticket",
"AssigneeType": 1,
"AssigneeId": "4df03754-9bc9-43ec-93c3-3ba64ec6c148",
"DepartmentAssigneeId": "c8c2ff40-c667-47c5-84fa-c8feb90ea4de",
"ContactOrVisitorType": 3,
"ContactOrVisitorId": "7688d98c-a68c-46a8-bcb3-ad1622071b03",
"Status": 1,
"Priority": 3,
"IsReadByAgent": true,
"IsReadByContact": false,
"IfHasDraft": false,
"MergedToTargetId": 0,
"CreatedById": "7688d98c-a68c-46a8-bcb3-ad1622071b03",
"CreatedByType": 7,
"CreatedTime": "2022-09-08T13:02:37.57Z",
"LastUpdatedTime": "2022-09-08T13:09:01.983Z",
"LastRepliedTime": "2022-09-08T13:02:37.366Z",
"LastRepliedById": "7688d98c-a68c-46a8-bcb3-ad1622071b03",
"LastRepliedByType": 3,
"LastStatusChangedTime": "2022-09-08T13:02:37.57Z",
"TotalReplies": 1,
"ResolvedTime": "1970-01-01T00:00:00Z",
"ResolvedByType": 0,
"ResolvedById": "00000000-0000-0000-0000-000000000000",
"ReopenedTime": "1970-01-01T00:00:00Z",
"OriginalConversationId": "e6d9cdfa-5d89-4ddf-b391-611e439385ea",
"ChannelId": "SecureMessaging",
"ChannelAccountId": "e6d9cdfa-5d89-4ddf-b391-611e439385ea",
"LastMessageId": "780a6fb5-d349-49cc-9dcd-9cdc5a5536d0",
"LastMessageChannelId": "SecureMessaging",
"LastMessageChannelAccountId": "e6d9cdfa-5d89-4ddf-b391-611e439385ea",
"CustomFields": {
"8086c96675144efaa3140762462a62d8": ""
},
"Tags": [],
"TagIds": [],
"IsInRecycleBin": false,
"LastMessage": null,
"Messages": null,
"NoteMentions": [],
"ContactOrVisitor": null,
"FirstResponseTimeSpan": 0,
"ResponseTimeSpan": 0,
"ResolvedTimeSpan": 0,
"ResponseCount": 0,
"ReplyingAgent": 0
},
"ContactInfo": {
"LastUpdatedTime": "2022-09-07T06:14:31Z",
"CreateTime": "2022-09-07T06:14:31Z",
"MergeToContactId": "00000000-0000-0000-0000-000000000000",
"TimeZone": null,
"PostalOrZipCode": null,
"StateOrProvince": null,
"City": null,
"MailingAddress": null,
"ContactIdentities": [
{
"Id": "b3d1e245-7cb4-4575-a63c-1b017c28d2d4",
"ContactId": "7688d98c-a68c-46a8-bcb3-ad1622071b03",
"ContactIdentityType": "SecureMessaging",
"Name": null,
"Value": "e6d9cdfa-5d89-4ddf-b391-611e439385ea",
"AvatarUrl": "",
"InfoUrl": "",
"ScreenName": null,
"OriginalContactPageUrl": "",
"IsDeleted": false
}
],
"Phone": null,
"Company": null,
"Title": null,
"Alias": null,
"LastName": "",
"FirstName": "",
"Description": null,
"Name": "Secure Messaging Sample Ticket",
"Id": "7688d98c-a68c-46a8-bcb3-ad1622071b03",
"Fax": null,
"IsDeleted": false
},
"EventInfo": {
"eventType": "whenATicketStatusStaysTheSameForASpecifiedPeriodOfTime",
"payload": {
"currentStatus": "new",
"duration": 1
}
}
}