Comm100 Ticketing & Messaging Webhooks support both HTTP and HTTPS URLs. You will get the call back with the following properties when the When the Status of a Ticket has Changed event occurs.

The data is in JSON format. Here is the introduction of JSON.

Here is an example of When the Status of a Ticket has Changed event data.

 
{
  "SiteId": 10001,
  "TriggerId": "98839feb-2579-4534-a2f3-d4a854bc00f2",
  "TriggerName": "Ticket Status Change",
  "ChannelAccountId": "628cda1d-19b2-4c84-9e48-97c3e2d243c5",
  "ChannelId": "Telegram",
  "TicketInfo": {
    "Id": 539,
    "Subject": "hey there",
    "AssigneeType": 1,
    "AssigneeId": "4df03754-9bc9-43ec-93c3-3ba64ec6c148",
    "DepartmentAssigneeId": "c8c2ff40-c667-47c5-84fa-c8feb90ea4de",
    "ContactOrVisitorType": 3,
    "ContactOrVisitorId": "7e552873-8c38-4d63-8a9b-4784ba557f13",
    "Status": 5,
    "Priority": 3,
    "IsReadByAgent": true,
    "IsReadByContact": false,
    "IfHasDraft": false,
    "MergedToTargetId": 0,
    "CreatedById": "00000000-0000-0000-0000-000000000000",
    "CreatedByType": 7,
    "CreatedTime": "2022-09-09T05:50:10.993Z",
    "LastUpdatedTime": "2022-09-09T06:17:25.65Z",
    "LastRepliedTime": "2022-09-09T05:50:10.703Z",
    "LastRepliedById": "7e552873-8c38-4d63-8a9b-4784ba557f13",
    "LastRepliedByType": 3,
    "LastStatusChangedTime": "2022-09-09T06:17:25.616Z",
    "TotalReplies": 1,
    "ResolvedTime": "2022-09-09T06:17:25.616Z",
    "ResolvedByType": 1,
    "ResolvedById": "4df03754-9bc9-43ec-93c3-3ba64ec6c148",
    "ReopenedTime": "1970-01-01T00:00:00Z",
    "OriginalConversationId": "444353223",
    "ChannelId": "Telegram",
    "ChannelAccountId": "628cda1d-19b2-4c84-9e48-97c3e2d243c5",
    "LastMessageId": "484a5d2d-8f7d-4e73-9064-c6cff89fd298",
    "LastMessageChannelId": "Telegram",
    "LastMessageChannelAccountId": "628cda1d-19b2-4c84-9e48-97c3e2d243c5",
    "CustomFields": {
      "8086c96675144efaa3140762462a62d8": ""
    },
    "Tags": [],
    "TagIds": [],
    "IsInRecycleBin": false,
    "LastMessage": null,
    "Messages": null,
    "NoteMentions": [],
    "ContactOrVisitor": null,
    "FirstResponseTimeSpan": 0,
    "ResponseTimeSpan": 0,
    "ResolvedTimeSpan": 1634,
    "ResponseCount": 0,
    "ReplyingAgent": 0
  },
  "ContactInfo": {
    "LastUpdatedTime": "2022-08-17T13:02:25Z",
    "CreateTime": "2022-08-17T13:02:25Z",
    "MergeToContactId": "00000000-0000-0000-0000-000000000000",
    "TimeZone": null,
    "PostalOrZipCode": null,
    "StateOrProvince": null,
    "City": null,
    "MailingAddress": null,
    "ContactIdentities": [
      {
        "Id": "0ba0b696-c2e4-46ba-ae13-d0b27de20430",
        "ContactId": "7e552873-8c38-4d63-8a9b-4784ba557f13",
        "ContactIdentityType": "Telegram",
        "Name": null,
        "Value": "5422878418_1703342905",
        "AvatarUrl": "https://ticketingfile.testing.comm100dev.io/fileservice/v1/files/EFXWh4CN_fTHr4D8TWc7_cH82-gCq8ueVGoH0ytkByOKd45PIDXboR9jsO2yRofBFgCVwQWjgiKsRkB0vEFvGwArwtK6VPo8sce09Vux6MaDZQjuwBB1IP5TbpxpPhOb6JZmMSFHjsOK5gVpV6sDJ2DzrioHUdtu9WPShnA8BZHQ",
        "InfoUrl": "",
        "ScreenName": null,
        "OriginalContactPageUrl": "",
        "IsDeleted": false
      }
    ],
    "Phone": null,
    "Company": null,
    "Title": null,
    "Alias": null,
    "LastName": "",
    "FirstName": "",
    "Description": null,
    "Name": "Anurag Chauhan",
    "Id": "7e552873-8c38-4d63-8a9b-4784ba557f13",
    "Fax": null,
    "IsDeleted": false
  },
  "EventInfo": {
    "eventType": "whenTheStatusOfATicketHasChanged",
    "payload": {
      "originalStatus": "new",
      "newStatus": "resolved",
      "changedByType": "agent",
      "changedById": "4df03754-9bc9-43ec-93c3-3ba64ec6c148"
    }
  }
}