This release update provides an overview of the enhancements made to improve the visitor-side chat experience.
Substantial enhancements have been made to the user interface of the chat button and chat window, and the user experience of various chat window components is optimized, including offline message window, popup window, side window, mobile chat window, and more. We also provide more customization options to give you more flexibility in designing your chat experience.
User Interface Changes
The following changes have been made to the chat button and chat window for optimal effects.
Item | Before | After |
| Chat window height | 565px | 700px |
| Chat window width | 370px | 400px |
| Chat window font | SourceSans Pro |
|
Adaptive chat button size | 60px*60px | 52px*52px |
More Customization Options for Live Chat Experience
Live Chat Campaign supports Arabic
Support for the Arabic language is added for Live Chat campaigns. You can create an Arabic Live Chat campaign for Arabic-speaking visitors. All the language items including system messages and button text in the visitor-side chat window will be in Arabic. 
Dynamic info available for greeting message customization
Dynamic Info is available for customizing the greeting message. When customizing the greeting message, you can insert custom variables, visitor fields, and information collected by the pre-chat form to make your greeting message more personalized.
- The Insert Dynamic Option is only available in Live Chat Plus, Live Chat Ultra, Omnichannel Plus, and Omnichannel Ultra plans. To learn more about Comm100 product plans and packages, visit here.
- The custom variable fields are available only when custom variables have been set up on your site. To learn more about how to set up custom variables, see this article.
More precise time setting to auto-end chats
Comm100 allows you to automatically end a chat when visitors do not respond within a defined time. Previously, you could choose from preset intervals like 5, 10, or 15 minutes. With this release, you can set custom time limits with one-minute increments, allowing for more tailored chat management.
To learn more about how to customize your chat window, see this article.
Image button position customization
Comm100 Live Chat supports three types of chat buttons: Adaptive, Image, and Text Link. For the Image type of chat button, offset settings are added for you to customize the button position in mobile view.
To learn more about how to customize your chat button, see this article.