This release note provides an overview of the new Screen Sharing feature. Screen Sharing allows your agents and visitors to share their screens in real-time during a chat. It enables participants to showcase various screen content, including documents, presentations, websites, applications, or their entire screens. By facilitating visual communication, Screen Sharing streamlines the process of guiding visitors through complex tasks, eliminating the need for intricate explanations and expediting the resolution of issues.

To learn how to use Screen Sharing, see this article.

Screen Sharing Request from Agent Side 

Screen Sharing Request from Visitor Side