Miscellaneous
25
Yes (see below).Weapons (Guns, Tasers, Ammo, etc.)Standard citizens cannot participate in these auctions. When you have a valid inquiry, the following steps need to be taken:1. Buyer needs to provide their Federal Firearms License (FFL) and/or other req...
TOPICALLSURPLUS POCGO-DOVE POCGOVDEALS POCNETWORK INTL POCDisputesJanine or AlexJanine or Alex The sellerJanine or Alex Email VerificationEntity ManagerEntity Manager Entity Manager Entity Manager PaymentGLInvoicingGLInvoicingGD AccountingGLInvoicingRef...
For GovDeals: Inform the buyer that they will need to contact the seller to discuss the inaccuracies in the item description and to initiate a refund.For AllSurplus and Go-Dove: The customer will need to file a claim. Please send them a claim form via L...
If a SRD is required, it will be stipulated on the lot details page, and it is required before a release is issued.
Bidders will receive refunds via the form of payment they paid with the exception of a wire transfer payment. If you paid by wire transfer, the funds can be refunded by a check or ACH payment. We must first verify your remittance address to process a ch...
You may save your "favorite" items posted by location, in a certain category, or by a specific seller, or any combination of these options. 1) Login into GovDeals Select by Location 1) On the home page, select "Advanced Search" 2) Enter a zip code 3) E...
During the third thirty (30) days of probation a bidder may only have nine (9) transactions open at any one time. At the end of the thirty day period if a bidder has a minimum of nine (9) completed transactions, they will be removed from probation and w...
Refer them to cpb.gov.
During the first thirty (30) days of probation a bidder may only have three (3) transactions open at any one time. As soon as a transaction is completed another transaction may be opened. At the end of the first thirty day period if a bidder has a minim...
During the second thirty (30) days of probation a bidder may only have six (6) transactions open at any one time. At the end of the second thirty day period if a bidder has a minimum of six (6) completed transactions, they will be moved to Level Three.
Bidder Services tells the buyer not to do it (try and work it out with the seller). If they do a chargeback, however, the GovDeals Accounting Department handles the issue.
The seller reserves the right to accept or reject any and all bids.
All new bidders.
1) On the home page select "Sign In" 2) Under the "Log In" button select "Forgot password?" 3) Enter your Username 4) Select Send. 5) A Password reset will be emailed to you.
The thirty-day countdown will begin the date that the last item is marked picked up.
For GovDeals, the buyer can do it by logging into their account -- steps below -- or the Customer Support Representative can do it via Entity Manager.1) Login. 2) Hover over your name. 2) Select “My Account”. 3) Scroll down and select “Edit”. 4) Change ...
This varies by seller. Please refer to the payment instructions section for a timeframe. If there isn't any listed, however, please advise the buyer to wait up to 48 hours, and then contact us back if necessary. If there still isn't an update after 48 h...
1) Log in to your account 2) Hover over your name and select My Account 3) Scroll to the bottom and select Change Password 4) In the pop up box, enter your old password and then your new password two times 5) Click on continue
There are three levels of bidding activity a new bidder must work themselves through to have the Probationary Period removed.
An item shows up under "sold" approximately 10 minutes after an auction closes. You may not view the bid history on an item that has closed without meeting the reserve set by the seller. To view sold items and the bid history: A) Select “Advanced Search...
1) Login. 2) Select “Favorites”. 4) With the "Email" column, deselect the applicable option 5) Select Update.
1) Select “Sign In” on the home page. 2) Under the "Log In" button, select "Forgot username?" 3) Enter the email address in your buyer account. 4) Your Username will be sent to you via email.
If the auction is still open, please refer them to the QA / Ask the Seller feature or the seller's contact information section.If the auction has closed the buyer was awarded the property, please refer them to the buyer's certificate.
No. This is handled by the seller or client services (Sam McCall's team).
No. This is handled by the CAM or the Private Seller.