Technical Support
3
low Internet Speeds – Quick Fixes
Experiencing slow or unstable internet can be frustrating. Before contacting Westie support, try these steps to improve your connection:Restart your modem and router (if separate) by unplugging them, waiting 30 seconds, then plugging them back in.Place ...
Internet Not Working - Modem Reboot Flow
If your Telus internet isn’t working, try rebooting your modem. Rebooting often resolves temporary connectivity issues. Follow these steps:Check that all cables connected to your modem are secure.Unplug your modem from the power outlet.Wait at least 30 ...
TV Channels Not Loading
If your Telus TV channels are not loading or you see a blank screen, follow these troubleshooting steps to resolve the issue:Restart your set-top box: Unplug the box from power, wait at least 30 seconds, then plug it back in.Check your connections: Ensu...