Knowledge Base

Knowledge Base

What's the differences of fast shipment and pre-packaging(package consolidation)?

How can I use coupon or codes?

How can I get coupons?

How to withdraw the money in my E-wallet?

How can I request shipment/submit delivery/ship my parcels to my country?

How to Redeem Rewards/use points?

Shipping fee/freight/price/cost/how much it costs to ship a parcel

Do you ship to Iran/ Cuba/Syria/Sudan/Myanmar/North Korea?

How do I file a claim for damaged or lost items/What's your insurance & claims terms?

FAQ page/ faqs/question and answer / questions / answers

How can I become a Silver/VIP member?

Can I use USGoBuy address as my billing address？

Do I need to add incoming packages?

What fees you charge besides the shipping fee?

Is USPS First-class trackable?

What is the general procedure of BuyForMe/personal shopper service?

What is the general procedure of ShipForMe/package forwarding service?/How to ship parcels to my country?

What will my address on USGoBuy.com look like?/ US address

How do I create an article?

What's your storage period/How long do you store my parcels in your warehouse?

What's DIM weight/dimension weight/volume weight?

How to consolidate/combine multiple parcels into one box?

What methods of payment are accepted?/credit card/PayPal/wire transfer/webmoney/American Express, MasterCard, Discover and Visa

Why there’s no information in “My Packages” after my parcels have been delivered to your warehouse?

How to earn points/get rewards?

Can I pick up my parcels from your warehouse?

Why there is no tracking information for my Aramex parcel?

Can you mark the parcels as gifts?

Can I use USGoBuy address as my credit card billing address, indicating or using our address as their residential or business address?

How do I integrate Comm100's Knowledge Base with Live Chat?

prohibited list of what you can not ship out/prohibit/battery/perfume/flammable/Restricted/Restrict/Combustible/Hazardous

What's the sender/vendor/shipper/contents of my parcels?

Can I declare another value on my items in order to lower Import Duties and Taxes?

What methods of payment are accepted? PayPal/credit card

What recipient should I use when placing orders online?

Can I customize the look of my knowledge base?

Do shipping rates include Import Duties and Taxes?

Can I receive letters with my USGoBuy address?

Understanding Multiple Knowledge Bases