Knowledge Base

Knowledge Base

What's the differences of fast shipment and pre-packaging(package consolidation)?

How can I use coupon or codes?

How to Redeem Rewards/use points?

How can I get coupons?

Shipping fee/freight/price/cost/how much it costs to ship a parcel

How can I request shipment/submit delivery/ship my parcels to my country?

Do you ship to Iran/ Cuba/Syria/Sudan/Myanmar/North Korea?

How to withdraw the money in my E-wallet?

FAQ page/ faqs/question and answer / questions / answers

How do I file a claim for damaged or lost items/What's your insurance & claims terms?

What fees you charge besides the shipping fee?

How can I become a Silver/VIP member?

What is the general procedure of ShipForMe/package forwarding service?/How to ship parcels to my country?

What methods of payment are accepted?/credit card/PayPal/wire transfer/webmoney/American Express, MasterCard, Discover and Visa

What is the general procedure of BuyForMe/personal shopper service?

Can I use USGoBuy address as my billing address？

What's DIM weight/dimension weight/volume weight?

What will my address on USGoBuy.com look like?/ US address

How to consolidate/combine multiple parcels into one box?

Do I need to add incoming packages?

Why there is no tracking information for my Aramex parcel?

Why there’s no information in “My Packages” after my parcels have been delivered to your warehouse?

Is USPS First-class trackable?

What's your storage period/How long do you store my parcels in your warehouse?

Can I use USGoBuy address as my credit card billing address, indicating or using our address as their residential or business address?

prohibited list of what you can not ship out/prohibit/battery/perfume/flammable/Restricted/Restrict/Combustible/Hazardous

Can you mark the parcels as gifts?

Can I pick up my parcels from your warehouse?

How do I integrate Comm100's Knowledge Base with Live Chat?

Can I declare another value on my items in order to lower Import Duties and Taxes?

What recipient should I use when placing orders online?

Can I receive letters with my USGoBuy address?

How do I create an article?

Do shipping rates include Import Duties and Taxes?

How to earn points/get rewards?

What methods of payment are accepted? PayPal/credit card

What's the sender/vendor/shipper/contents of my parcels?

Can I customize the look of my knowledge base?

Understanding Multiple Knowledge Bases