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AI Insights
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Comm100 AI Insights offers data-driven analysis for customer sentiment, query resolution status, and other key business insights to optimize business operational efficiency. Sentiment Analysis monitors customers’ emotions of each utterance during a conv...
Comm100 AI Insights offers auto-detection of chat resolution status. The Chat Resolution Status Auto-Detection feature uses LLMs to analyze chat transcripts and determine whether a conversation has been resolved, is pending further action, or is indeter...
Introduction to SpotlightsComm100 Spotlights is an intelligent analysis feature that automatically tags conversations based on customer sentiments and interactions. It identifies crucial themes such as churn risk and sales opportunities to ensure that k...