Find answers in our Knowledge Base
Agent Assist
8
Comm100 Agent Assist can help improve agent work efficiency by generating a quick summary for chats and tickets. When working on a chat or ticket, agents can use Agent Assist to generate a quick summary, allowing other team members to learn the chat or ...
Immediate and accurate responses to customer queries are key to higher customer satisfaction. Comm100 Agent Assist can provide automated and just-in-time assistance for agents to help them deliver excellent customer service. When agents are working on c...
About Agent Assist SuggestionsComm100 Agent Assist can help improve agent work efficiency by providing them with answer suggestions in real time. When agents are working on a chat or ticket, Agent Assist presents multiple suggestions for a question to a...
After being launched, Agent Assist continuously evolves and improves by learning from new questions. You can train Agent Assist using the questions sent by customers but cannot be recognized by Agent Assist to help it become smarter. The more you train,...
Agent Assist uses a scoring system to match visitor questions with existing help resources (Knowledge Base, Canned messages, and Chatbot Intents). The Score can be adjusted within a range of 0 to 100. When a question is asked, Agent Assist calculates th...
With Comm100 Agent Assist, agents can use text enhancement to improve their text quality before sending a message out when handling chats and tickets. The text enhancement feature uses ChatGPT 3.5 to improve text quality by suggesting better word choice...
Comm100 Agent Assist can help improve agent work efficiency by providing high-quality answer suggestions when they are handling chats or tickets.When setting up Agent Assist, you can choose Public canned messages, Knowledge Base articles, and AI Chatbot...
Comm100 Agent Assist Email Writer is an AI-powered tool that improves your service efficiency by automating the process of drafting email replies. With Email Writer, agents can generate an email draft effortlessly with a click of a button. To use Email ...