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AI Copilot
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AI Copilot uses a scoring system to match visitor questions with the Knowledge resources it is provided. The Score can be adjusted within a range of 0 to 100. When a question is asked, the AI Copilot calculates the matching score based on how confident ...
Comm100’s AI Copilot is a personal AI assistant that provides expert support for human agents so that they can respond more quickly and make well-informed decisions when handling chats and tickets.By deploying an AI Copilot into Live Chat or Ticketing ...
With Comm100 AI Copilot, agents can use text enhancement to improve their text quality before sending a message out when handling chats and tickets. The text enhancement feature uses generative AI technology to improve text quality by suggesting better ...
AI Copilots can provide answer suggestions for human agents by using the extensive Knowledge sources you provide. To enable your AI Copilot to provide accurate and relevant suggestions, you need to set up a substantive knowledge repository for it to fet...
AI Copilot Smart Wrap-Up is designed to reduce manual work and improve efficiency by simplifying the post-chat workflow for agents. By leveraging generative AI technologies, Smart Wrap-Up provides suggestions for wrap-up field values after a chat ends, ...
Introduction to AI Copilot SuggestionsComm100 AI Copilot can help improve agent work efficiency by providing them with answer suggestions in real time. When agents are working on a chat or ticket, the AI Copilot presents multiple suggestions for a quest...
Comm100 AI Copilot can improve service efficiency by providing suggestions for human agents when they are handling chats or tickets. For an AI Copilot in the email channel, you can use it to generate a draft reply with a click of a button.To use the AI ...
Comm100 AI Copilot can help improve agent work efficiency by generating a quick summary for chats or tickets. When working on a chat or ticket, agents can use the AI Copilot to generate a quick summary, allowing other team members to learn the chat or t...