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Secure Messaging
10
How to Configure and Manage Secure Messenger
IntroductionSecure Messaging is a front-end and server-based approach to enable end-to-end secure communication with your clients and protect sensitive data. Your client can immediately start confidential and authenticated exchanges from any part of the...
How to Configure JWT Validation for Secure Messenger
In JSON Web Token (JWT), the payload contains attributes that carry the identity and contact information of the logged-in customer on your website. These payload attributes are also called the “claims” of the JWT and appear as a name-value pair (Key) wh...
How to Customize the User Interface of Secure Messenger
The General tab of Secure Messaging allows you to customize the look and feel of the Secure Messaging window. The Secure Messaging window is the window on which your contacts create and track cases with your agents. You can tailor the window to match th...
How to Customize Your Secure Messaging with CSS Code
You can customize your Secure Messenger window by using your own CSS code. Customizing with your CSS lets you deliver a consistent and professional image that resonates with your branding and website.This article introduces examples of customizing the S...
How to Customize Secure Messaging Form
The Secure Messaging Form tab allows you to add and manage fields on the New Case form of your Secure Messenger. You can manage Title, Message, Attachments and Ticketing Messaging custom fields on this form You can add and manage these fields to collec...
JSON Web Token Validation for Secure Messaging
JSON Web Token (JWT) is an open standard used in sharing information securely between a client and a server as a JSON object. It is an encoded JSON composed of three string segments— Header, Payload, and Signature concatenated with periods. Generally, J...
How to Customize Secure Messaging File Attachments
Secure Messaging is a front-end and server-based approach to enable end-to-end secure communication with your clients and protect sensitive data. You can manage the file attachment policy and can enable or disable attachments on Contact replies from the...
How to Install Secure Messenger
Installing Secure Messenger into your website, service portal, or application is the first step to getting it up for your visitors. You need to get the code from your Comm100 account and then paste the code into your website’s HTML file.This article gui...
How to Send JSON Web Token (JWT) of Authorized Customers to Secure Messenger
Before sending the JWT of the authorized customer to Secure Messenger, you need to ensure that you have accomplished the following pre-requisites:Configured JWT validation:Navigate to Ticketing Messaging Channels Secure Messaging. For the selected Sec...
How to Customize Secure Messaging Security
The Secure Messaging Securitytab allows you to add JWT validations, Contact Identity Key, and URLs to display a Secure Messenger. You can add and manage these configurations from the Comm100 Control Panel. Step by Step InstructionsTo customize Secure Me...
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