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WHY DOES THE TIME CLOCK SAY “EMPLOYEE NOT FOUND” WHEN HE/SHE TRIES TO PUNCH IN?
IVR
HOW DO I RESOLVE "THERE HAS BEEN AN ERROR PROCESSING YOUR REQUEST"?
DYNAMIC SCHEDULING
CAN A USER HAVE MORE THAN ONE ACTING JOB?
HOW DO I DETERMINE WHO HAS OVERLAPPING PRIMARY JOB ASSIGNMENTS?
HOW DO I FIX EVENT SHIFT TIMES AFTER SHIFTS HAVE BEEN ASSIGNED?
WHY DOES MY SHIFT APPEAR ON THE NEXT DAY AFTER I USED THE BREAK SHIFT FEATURE?
TIME CLOCKS
WHAT DOES THE TIME CLOCK STATUS "ERROR" MEAN?
HOW DO I ADD A NEW TIME CLOCK?
HOW OFTEN DO OUR TIME CLOCKS REFRESH?
HOW DO I ADD ALLOWED USERS TO THE TIMECLOCK?
WHAT HAPPENS IF YOU NEED TO REMOVE THE FIRMWARE MANUALLY FROM A G2 CLOCK?
DOES THE BIOMETRIC CLOCK STORE MY ACTUAL FINGERPRINT?
WHAT DOES “EMPLOYEE NOT FOUND” MEAN?
WHY ISN'T THE CLOCK RECOGNIZING A USER'S FINGERPRINT?
WHY ISN'T THE ADMINISTRATIVE FUNCTIONS MENU OPTION DISPLAYING?
HOW DO I RESOLVE THE APPCLASSNOTFOUND:CMIAPP ERROR MESSAGE?
HOW DO I ENROLL A USER ON A CLOCK?
HOW DO I TROUBLESHOOT A CLOCK?
WHO IS IN
WHY DIDN’T THE SYSTEM AUTO-DEDUCT LUNCH?
CAN AN EXCEPTION KEEP A PUNCH FROM WRITING TO THE TIMECARD?
HOW CAN I TELL WHERE A PUNCH CAME FROM (CLOCK, WEB PUNCH, ETC.)?
WHY AREN'T PUNCHES SHOWING UP IN WHO IS IN?
WHY DOES WHO IS IN SAY "NO DOCUMENT FOUND"?
WHY DOES WHO IS IN SAY THE TIMECARD IS LOCKED?
WHAT DOES "TIMECARD SIGNED BEYOND ALLOWABLE ROLE" MEAN?
WHY DIDN’T THE PUNCHES ROUND AS EXPECTED?
WHY DOES A USER HAVE PUNCHES OVERNIGHT WHEN THEY DON’T WORK OVERNIGHT?
WHAT DOES "FAILED ADDING PUNCH: INVALID PAY CODE" MEAN?
WHY WON’T WHO IS IN WRITE TO THE TIMECARD?
MANAGING USERS
HOW CAN AN EMPLOYEE HAVE TWO DIFFERENT SUPERVISORS?
HOW DO I CREATE A SECOND APPOINTMENT?
HOW DO I ATTACH A PHOTO OR PICTURE TO A USER?
HOW DO I DELETE AN EMPLOYEE FROM THE SYSTEM?
HOW DO I UNLOCK (OR UNSUSPEND) A SUSPENDED EMPLOYEE’S ACCOUNT?
WHY DO USERS HAVE SO MANY ROLES?
WHY IS A PAY CODE NOT AVAILABLE FOR AN EMPLOYEE’S USE?
HOW DO I ASSIGN A JOB TO A USER?
CAN A USER HAVE MORE THAN ONE PRIMARY JOB?
HOW CAN I TELL WHAT PAY CODES AN EMPLOYEE IS ELIGIBLE FOR?
IMPORTS & UPLOADS
WHY WAS A NEW PAY CODE EXCLUDED IN THE UPLOAD?
MY IMPORT KEEPS FAILING BECAUSE I HAVE TOO MANY INSERTS/SUSPENSIONS/DELETIONS. HOW DO I FIX THIS?
HOW DO I UNLOCK THE EMPLOYEE IMPORT OR TIMECARD UPLOAD?
SYSTEM ADMINISTRATION
HOW DO I CREATE A NEW PAY CODE?
HOW DO I DELETE A PAY CYCLE?
HOW DO I CHANGE THE PAY CODE DISPLAY ORDER?
HOW DO I CHANGE OR REOPEN A PAY PERIOD?
HOW DO I ADD MORE FIELDS TO USER MAINTENANCE?
HOW DO I ADD NEXT YEAR’S HOLIDAYS TO VTI?
HOW CAN I PLACE A MESSAGE AT THE TOP OF THE NEWS AND INFORMATION SCREEN?
HOW DO I ADD A PAY CODE TO A PAY CODE GROUP?
HOW DO I DELETE A PAY PERIOD?
LOGINS & SECURITY
WHY IS THE REMIND ME CHECK BOX NOT DISPLAYING?
HOW DO I RESET A USER’S PASSWORD?
TECHNICAL QUESTIONS
WHY ARE NUMBERS MULTIPLIED BY 36,000 IN THE DATABASE?
WHAT BROWSER DO I NEED TO RUN INTELLITIME?
WHAT IS THE RECOMMENDED DISPLAY RESOLUTION?
WHAT DO THE VARIOUS STATUS VALUES MEAN IN tblVTIEMAIL?
WHAT ARE MY OPTIONS FOR SORTING TIMES ON A TIMECARD?
DOCUMENTS & RULES
WHY IS MY TIMECARD READ ONLY?
HOW DO I UNLOCK A TIMECARD?
WHY IS AN EMPLOYEE’S TIMECARD DEFAULTING TO THE NEW PAY PERIOD SHORTLY AFTER A PAY PERIOD ENDS?
WHY AREN’T MY TIMECARD HOURS ROLLING FORWARD?
WHY DO MY DOCUMENT REVIEW SEARCHES KEEP COMING UP EMPTY OR ONLY ONE PERSON IS SHOWING?
WHAT DOES ROLL FORWARD DO?
HOW DO I USE A PPA TO REMOVE TIME?
HOW DO I USE A PPA TO SWAP PAY CODES OR OVERRIDE ACCOUNTING?
WHY CAN’T I FIND THE DOCUMENT I AM LOOKING FOR IN DOCUMENT REVIEW?
WHY DOES MY PPA HAVE EDIT MESSAGES ON IT?
WHY IS OVERTIME NOT CALCULATING CORRECTLY?
ACCRUALS
HOW DO I VERIFY THAT A PAY CODE IS PULLING FROM THE CORRECT ACCRUAL BUCKET?
SHIFT/VACATION BIDDING
WHAT SHOULD I KEEP IN MIND BEFORE STARTING A VACATION BID?
UPGRADES & PATCHES
CAN I GET AN UPGRADE?
WHAT ARE RELEASE NOTES?
HOW DO I KNOW WHAT VERSION OF VTI I AM RUNNING?
WHAT IS A RELEASE NOTE MEETING AND HOW DO I SET ONE UP?
WHAT DOES OUT OF REVISION MEAN?
