2024

Comm100 Support > Release Notes > 2024

2024

Release Update (Jan 2, 2024) | Live Chat Enhancements

This release update provides an overview of the latest Live Chat enhancements. The enhancements include message recall for agents, the ability for agents and visitors to send emojis, improved visitor-side image/video previewing, and more, which elevate ...

Release Update (Feb 22, 2024) | New Agent Console Enhancements

This release update provides an overview of the bug fixes and enhancements made to the New Agent Console.Bug FixesResolved the issue where clicking on the Currently Browsing page's Title always redirected agents to the first webpage the visitor landed o...

Release Update (Jan 10, 2024) | Chatbot Integration with Canvas

This release note provides an overview of Comm100 Chatbot's new feature – integration with Canvas. This integration allows you to deliver seamless and real-time support to students during their educational journey.After integrating Canvas with Comm100, ...

Release Update (Feb 27, 2024) | Bot, Reporting, and Ticketing & Messaging Enhancements

This release update provides an overview of the enhancements made to Comm100 Chatbot, Custom Report, and Ticketing Messaging.Support for Local Files in Chatbot Generative AnswersComm100 NLP Chatbot can provide generative answers through deep learning a...

Release Update (Mar 19, 2024) | Chatbot and Agent Assist Enhancements

This release update provides an overview of the enhancements made to Comm100 Chatbot and Agent Assist.Agent Assist Summarization for Ended ChatsWhen handling chats and tickets, agents can use Agent Assist to generate a summary to improve efficiency. Sim...

Release Update (Mar 11, 2024) | Ticketing & Messaging Enhancements

This release update provides an overview of the enhancements made to Comm100 Ticketing Messaging.WhatsApp Template Messages Can be Sent after 24-Hour Service WindowFor conversations between businesses and customers, WhatsApp closes the session if it ha...

Release Update (Apr 22, 2024) | Ticketing & Messaging, Booking and Reporting Enhancements

This release update provides an overview of the enhancements made to Comm100 Ticketing Messaging, Booking, and Reporting.Access Control for Ticket ViewsIn Comm100 Ticketing Messaging, Views help you categorize tickets based on predefined conditions. W...

Release Update (May 14, 2024) | Chatbot and Knowledge Base Enhancements

This release update provides an overview of the enhancements made to Comm100 Chatbot and Knowledge Base.Support for YouTube Videos in Chatbot Generative AnswersComm100 NLP Chatbot can provide generative answers through deep learning and analysis of the ...

Release Update (Jun 27, 2024) |Bot and Integration Enhancements

This release update provides an overview of the enhancements made to Comm100 Chatbot and the integration with the Ellucian system.New Chatbot ActionsNew actions are added to Chatbot Custom Answers. When editing answers for Chatbot Intents, you can use n...

Release Update (Jul 31, 2024) | Agent Assist and Chatbot Enhancements

This release update provides an overview of the enhancements made to Comm100 Agent Assist and Chatbot.Agent Assist Email WriterEmail Writer is added to Comm100 Agent Assist to help agents handle email tickets more efficiently. With Email Writer, agents ...

Release Update (Aug 12, 2024) | Support for More Languages

This release update announces the support for six more languages newly added to the Comm100 system.Comm100 has added support for six new languages, bringing the total number of supported languages to nine. In addition to English, Simplified Chinese, and...

Release Update (Sept 2, 2024) | Agent Console and Integration Enhancements

This release update provides an overview of the new integration with Cisco Webex and enhancements made to the Comm100 Agent Console.Webex IntegrationWebex Contact Center is an omnichannel platform that provides tools for managing customer interactions a...

Release Update (Sept 22, 2024) | Chatbot and Queue Management Enhancements

This release update provides an overview of the enhancement made to Comm100 Chatbot and Queue Management.New Event Message for ChatbotAdd an Event message type: Event after Chatbot completes an answer. The new event allows you to define the Chatbot acti...

Release Update (Nov 4, 2024) | Chatbot, Ticketing & Messaging, and Contact Management Improvements

This release update provides an overview of the enhancements made to Comm100 Chatbot, Ticketing Messaging, and Contact Management.Visitor Question SuggestionComm100 Chatbot’s Visitor Question Suggestion feature is designed to facilitate Live Chat commu...

Release Update (Nov 19, 2024) | Chatbot and Ticketing & Messaging Improvements

This release update provides an overview of the enhancements made to Comm100 Chatbot and Ticketing Messaging.Support for Comm100 KB in Chatbot Generative AnswersComm100 NLP Chatbot can provide generative answers through deep learning and analysis of th...

Release Update (Dec 4, 2024) | Integration and Agent Console Enhancements

This release update provides an overview of the integration with HubSpot, and the enhancements made to the Comm100 Agent Console.Integration with HubSpotHubSpot is a comprehensive customer platform that offers products and services for marketing, sales,...

Release Update (Dec 25, 2024) | Chatbot and Ticketing & Messaging Improvements

This release update provides an overview of the enhancements made to Comm100 Chatbot and Ticketing Messaging.Support for Google Drive Files in Chatbot Generative AnswersComm100 NLP Chatbot can provide generative answers through deep learning and analys...