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2024
9
Release Update (Jan 2, 2024) | Live Chat Enhancements
This release update provides an overview of the latest Live Chat enhancements. The enhancements include message recall for agents, the ability for agents and visitors to send emojis, improved visitor-side image/video previewing, and more, which elevate ...
Release Update (Jan 10, 2024) | Chatbot Integration with Canvas
This release note provides an overview of Comm100 Chatbot's new feature – integration with Canvas. This integration allows you to deliver seamless and real-time support to students during their educational journey.After integrating Canvas with Comm100, ...
Release Update (Feb 22, 2024) | New Agent Console Enhancements
This release update provides an overview of the bug fixes and enhancements made to the New Agent Console.Bug FixesResolved the issue where clicking on the Currently Browsing page's Title always redirected agents to the first webpage the visitor landed o...
Release Update (Feb 27, 2024) | Bot, Reporting, and Ticketing & Messaging Enhancements
This release update provides an overview of the enhancements made to Comm100 Chatbot, Custom Report, and Ticketing Messaging.Support for Local Files in Chatbot Generative AnswersComm100 NLP Chatbot can provide generative answers through deep learning a...
Release Update (Mar 19, 2024) | Chatbot and Agent Assist Enhancements
This release update provides an overview of the enhancements made to Comm100 Chatbot and Agent Assist.Agent Assist Summarization for Ended ChatsWhen handling chats and tickets, agents can use Agent Assist to generate a summary to improve efficiency. Sim...
Release Update (Mar 11, 2024) | Ticketing & Messaging Enhancements
This release update provides an overview of the enhancements made to Comm100 Ticketing Messaging.WhatsApp Template Messages Can be Sent after 24-Hour Service WindowFor conversations between businesses and customers, WhatsApp closes the session if it ha...
Release Update (Apr 22, 2024) | Ticketing & Messaging, Booking and Reporting Enhancements
This release update provides an overview of the enhancements made to Comm100 Ticketing Messaging, Booking, and Reporting.Access Control for Ticket ViewsIn Comm100 Ticketing Messaging, Views help you categorize tickets based on predefined conditions. W...
Release Update (May 14, 2024) | Chatbot and Knowledge Base Enhancements
This release update provides an overview of the enhancements made to Comm100 Chatbot and Knowledge Base.Support for YouTube Videos in Chatbot Generative AnswersComm100 NLP Chatbot can provide generative answers through deep learning and analysis of the ...
Release Update (Jun 27, 2024) |Bot and Integration Enhancements
This release update provides an overview of the enhancements made to Comm100 Chatbot and the integration with the Ellucian system.New Chatbot ActionsNew actions are added to Chatbot Custom Answers. When editing answers for Chatbot Intents, you can use n...
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