Find answers in our Knowledge Base
2024
13
This release update provides an overview of the latest Live Chat enhancements. The enhancements include message recall for agents, the ability for agents and visitors to send emojis, improved visitor-side image/video previewing, and more, which elevate ...
This release note provides an overview of Comm100 Chatbot's new feature – integration with Canvas. This integration allows you to deliver seamless and real-time support to students during their educational journey.After integrating Canvas with Comm100, ...
This release update provides an overview of the bug fixes and enhancements made to the New Agent Console.Bug FixesResolved the issue where clicking on the Currently Browsing page's Title always redirected agents to the first webpage the visitor landed o...
This release update provides an overview of the enhancements made to Comm100 Chatbot and Agent Assist.Agent Assist Summarization for Ended ChatsWhen handling chats and tickets, agents can use Agent Assist to generate a summary to improve efficiency. Sim...
This release update provides an overview of the enhancements made to Comm100 Chatbot, Custom Report, and Ticketing Messaging.Support for Local Files in Chatbot Generative AnswersComm100 NLP Chatbot can provide generative answers through deep learning a...
This release update provides an overview of the enhancements made to Comm100 Ticketing Messaging.WhatsApp Template Messages Can be Sent after 24-Hour Service WindowFor conversations between businesses and customers, WhatsApp closes the session if it ha...
This release update provides an overview of the enhancements made to Comm100 Ticketing Messaging, Booking, and Reporting.Access Control for Ticket ViewsIn Comm100 Ticketing Messaging, Views help you categorize tickets based on predefined conditions. W...
This release update provides an overview of the enhancements made to Comm100 Chatbot and Knowledge Base.Support for YouTube Videos in Chatbot Generative AnswersComm100 NLP Chatbot can provide generative answers through deep learning and analysis of the ...
This release update provides an overview of the enhancements made to Comm100 Chatbot and the integration with the Ellucian system.New Chatbot ActionsNew actions are added to Chatbot Custom Answers. When editing answers for Chatbot Intents, you can use n...
This release update provides an overview of the enhancements made to Comm100 Agent Assist and Chatbot.Agent Assist Email WriterEmail Writer is added to Comm100 Agent Assist to help agents handle email tickets more efficiently. With Email Writer, agents ...
This release update announces the support for six more languages newly added to the Comm100 system.Comm100 has added support for six new languages, bringing the total number of supported languages to nine. In addition to English, Simplified Chinese, and...
This release update provides an overview of the new integration with Cisco Webex and enhancements made to the Comm100 Agent Console.Webex IntegrationWebex Contact Center is an omnichannel platform that provides tools for managing customer interactions a...
This release update provides an overview of the enhancement made to Comm100 Chatbot and Queue Management.New Event Message for ChatbotAdd an Event message type: Event after Chatbot completes an answer. The new event allows you to define the Chatbot acti...