Sample Custom Page

Tiers and Authorized Bid Restrictions

Where can I find bid deposit instructions?

Can I increase or decrease my Bid Amount?

Can I retract a bid?

Do you allow Auto-bid?

Does the auction time extend if a bid is placed within the last minute?

How do I know if I am the winning bidder?

How do others see my username?

How does an auto-bid / proxy bid work with a reserve amount?

How to bid

Is it possible to have equal bid amounts?

Is there a way for me to know when I have been out bid on an item?

Restriction Banner? What does this mean?

What does “Reserve Not Met” mean?

Wild Bids / Bidding errors that cannot be deleted or retracted

How to submit a business development lead

Who can sell on GovDeals?

Exporting

What is considered a completed transaction?

How to lookup a buyer account within LEAP

How do I see a buyer's purchase history?

How do I update a buyer's password or contact information?

What is a FSS Seller and a Non-FSS Seller?

What is an Incomplete (Open) Transaction?

How can I contact the seller?

Why was my sale declined?

When will the countdown for each thirty (30) day period begin (probation process)?

Who does the Probation period apply to?

How and when will I receive my FSS refund?

Seller Required Document (SRD)

How do I change my email address?

How do I stop receiving emails when new items are posted?

How does the Probationary Period work and how does a bidder remove themselves from the Probationary Period?

I am only interested in certain items. Is there a way I could be notified when these have been put up for auction?

What do I do if I forget my Password?

What do I do if I forget my username?

What is a Level 1 Buyer?

What is a Level 2 Buyer?

What is a Level 3 Buyer?

If a customer is threatening a charge-back, what should I do?

Does Bidder Services deactivate/pull lots from auction?

How to handle export inquiries / tax refund inquiries from an international perspective

Is Bidder Services responsible for Ask The Seller/Question & Answer?

Is Bidder Services responsible for handling any Authorized Bid Restrictions?

I purchased an item from a seller, and it was not as advertised, can I get a refund?

How long do I have to wait for seller approval?

How to view sold items

Password - How do I change it?

Who should I contact?

How to checkout on GovDeals

Why am I paying the seller directly instead of you?

Has my PayPal/Credit Card/Wire payment gone through?

Can I use a Visa gift card or pre-paid Visa?

Why can’t I make a deposit into your bank account for my FSS payment?

Why is my wire transfer payment short? I sent the correct amount and paid the fees charged by my bank?

How will I know the seller has been notified of my payment?

Can I pay with two debit cards?

How much do I have to pay to have my default removed?

Have you received my wire transfer?

Customer having issues making payment online?

Payment Extension Request

Is there a way a bidder can be exempt from the Probationary Period?

What if someone else uses my account and defaults on a bid?

Does Bidder Services handle bid deposits for unique auctions?

A buyer sent $1,000 to remove probation. What does bidder services do?

Does Accounting allow money to “hang out there” without posting in LEAP?

I just won an asset. How do I pay for it?

Can I pay over the phone?

I am trying to make a payment, but the transaction is declined

How much time do I have to pay for an asset

My PayPal payment is voided. Why are my funds not back in my bank account?

I submitted payment but never received a payment confirmation email

How to checkout on Go-Dove and AllSurplus

Online Scheduling

How can I reach the seller to schedule removal?

Will the seller ship my item?

Who should I contact if I am unable to pick up the item I won?

Abandonment notices sent by Bidder Services?

Freight Companies - VAT Approved & Health and Safety Approved

Does GovDeals have a recommended/preferred packers and shippers list?

Can a third party pick-up on behalf of the customer?

What paperwork does the buyer need to pick-up / remove the property?

Directory of Shippers and Logistics Companies for Asia-Pacific region

Is bidder services responsible for marking assets as picked-up within SAM?

Who handles removal extension requests?

I would like a zero rated invoice as I am exporting the equipment.

I have a customer who's requesting sales tax exemption. What should I do?